Email Notifications

Select the Email Notifications section to configure an email message that is automatically sent to one or more people when an incident is saved that has a certain type of Incident Class. This is a useful tool to alert specific managers when a critically important incident occurs.

Email notifications can also be used to alert others when an incident with a certain Incident Class requires a significant and/or immediate response. 

You can configure multiple notifications for different incident types if desired.

Task: Add, Edit, or Delete an Email Notification

Use the following procedure to create a new email notification.

1. Select the [ADD] button to open the "Add Notification" dialog box.

Figure: ADMINISTRATION screen – Add Email Notification 

2. Type in a name for the notification in the "Email Subject Heading" field.

3. Type in the email addresses (separated by commas) that the automated notification should be sent to.

NOTE: The email addresses added to the notification do not have to have a user account in iX. 

4. Use the CLASS, CATEGORY, SUB-CATEGORY, and TYPE dropdown lists to select what kind of incident will trigger a notification email. Only the CLASS entry is mandatory; the other fields are optional.

5. Select the [SAVE] button to save the new notification.

6. To edit an email notification, select the pencil icon next to its title.

7. To delete an email notification, select the trashcan icon next to its title.

• Related Articles

• Navigating Administration

  Administration Screen The Administration screen is where the configuration of Incident Xpress all happens. This is where a user with proper administrative privileges, typically the System Administrator, can create workgroups and assign users to those ...

• iX Tutorial Video - Administration Menu

  This tutorial video takes a look at the configuration options available in the Administration menu of incident Xpress. Explore configuration options from Settings, to Workgroups, to Lookups, to Email Notifications, to Audit, to Subscription options. ...

• Introduction

  Welcome to the Incident Xpress User & Admin Guide. This guide will help your organization get the most out of its investment in Incident Xpress (iX).  Features and Benefits  Incident Xpress's functionality is split into the following sections: ...

• Admin Getting Started Guide

  1. INTRODUCTION A key to Incident Xpress (IX) being easy to use is the extent to which it is easy to configure to an organization’s unique needs. So please take advantage of this customizability to adapt the product to your organization’s way of ...

• Setting Up Workgroups

  Select the Workgroups section to open it. The open view displays a list of the workgroups that currently exist in Incident Xpress.  ​ Figure: ADMINISTRATION screen - Workgroups You can select a workgroup to expand the list of users who belong to it.  ...