Knowledge Base
Incident Xpress
Guides, articles and videos to help you become an Incident Xpress expert!
Recent Articles
iX Tutorial Video - Administration Menu
This tutorial video takes a look at the configuration options available in the Administration menu of incident Xpress. Explore configuration options from Settings, to Workgroups, to Lookups, to Email Notifications, to Audit, to Subscription options. ...iX Tutorial Video - User Dashboard
This tutorial video explores the functionality of Incident Xpress' user dashboard. Get an in-depth look at what incident data and report information is accessible via the user dashboard. Want a more comprehensive overview of Incident Xpress incident ...Subscription
Select the Subscription section to view the details of your organization's Incident Xpress subscription. Here is where your Billing Address and Payment Method is displayed, as well as the current subscription plan, the renewal interval (monthly or ...Audit
Select the Audit section to perform an audit of Incident Xpress activities. Your audit can be configured to show a set of user activities, or a specific type of activity, across a selected date range. Figure: ADMINISTRATION screen – Audit Task: ...Email Notifications
Select the Email Notifications section to configure an email message that is automatically sent to one or more people when an incident is saved that has a certain type of Incident Class. This is a useful tool to alert specific managers when a ...
Popular Articles
Important Terms
Here are some of the common terms you'll find in Incident Xpress (IX) with a description of what each term refers to. Audit Audit is the applications built-in ability to track and report on a specific user's activity in the system. NOTE: The Audit ...Admin Getting Started Guide
1. INTRODUCTION A key to Incident Xpress (IX) being easy to use is the extent to which it is easy to configure to an organization’s unique needs. So please take advantage of this customizability to adapt the product to your organization’s way of ...User Getting Started Guide - Entering a New Incident
Thank you for subscribing to your FREE TRIAL of Incident Xpress (iX). We at Incident Xpress are confident that you will learn a lot about iX in the process of working through this guide. This exercise is provided to assist you in determining how easy ...Introduction
Welcome to the Incident Xpress User & Admin Guide. This guide will help your organization get the most out of its investment in Incident Xpress (iX). Features and Benefits Incident Xpress's functionality is split into the following sections: ...Configuring Incident Xpress
Before Incident Xpress (iX) can be deployed to users, the application must be configured by a System Administrator. In this section, we'll look at the configuration tasks which must be performed before Incident Xpress is ready for deployment in their ...